30-Day Refund Policy
At Promosbill, we strive to ensure your satisfaction with our truck dispatch services. If you are not entirely satisfied with our services, we offer a straightforward refund policy to make things right.
Eligibility for Refund
- Service Discontinuation: If you decide to discontinue our dispatch services within 30 days of the initial service activation or contract signing, you may be eligible for a refund.
- Request Process: To initiate a refund request, you must contact our customer support team within the 30-day period. Refund requests made after this timeframe may not be honored.
Refund Conditions
- Evaluation Period: We encourage clients to utilize our services fully during the first 30 days to assess their suitability for your needs.
- Service Usage: Refunds are available for unused portions of prepaid services or for services not yet rendered beyond the initial setup phase.
- Service Charges: Any fees incurred during the initial setup or onboarding process are non-refundable unless explicitly stated otherwise in the service agreement.
Refund Procedure
- Contact Customer Support: To request a refund, please contact our customer support team via email at info@promosbill.us or by phone at (888) 716-2505. Provide your account details and reasons for requesting a refund.
- Processing Time: Refunds will be processed within 5-7 business days of receiving a valid refund request. Please allow additional time for the refund to reflect in your account depending on your payment method and financial institution.
Exclusions
- Termination by Client: Refunds are not applicable if termination of services occurs due to reasons not related to service performance or quality issues.
- Third-party Costs: Promosbill is not responsible for any charges incurred through third-party services or integrations used in conjunction with our dispatch services.
Contact Us
If you have any questions or concerns regarding our 30-day refund policy, please contact our customer support team at info@promosbill.us or (888) 716-2505. We are here to assist you and ensure your experience with Promosbill meets your expectations.